Cancellation & Refund Policy

 

At Sanskar Setu, we value your trust and strive to ensure a smooth and transparent shopping experience. Please review our cancellation and modification guidelines below.

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Order Cancellations Before Dispatch

• Orders can only be canceled if they have not yet been dispatched.

• Once tracking details are generated with our courier partner, the order is considered dispatched and is no longer eligible for cancellation.

• For customized or made-to-order items, cancellation requests are accepted only within 2 business days of placing the order.

To request a cancellation, please contact us promptly at:
📧 care@sanskarsetu.com

If approved, we will initiate your refund within 2 business days. Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

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Prepaid Order Refunds

• If a prepaid order is successfully canceled before dispatch, you will receive a full refund via your original payment method.

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Modifications to an Existing Order

We understand that sometimes you may need to update your order details. If your order has not yet been dispatched, we can assist with:

• Address corrections

• Size adjustments

Kindly reach out to us at care@sanskarsetu.com as soon as possible.
Once the shipment has been prepared or tracking information is live, we are unable to make changes.

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Refusal of Delivery

• If an order is refused at the time of delivery, it will be treated as a cancellation.

• Once the product is returned to our warehouse and passes a quality check, we will initiate a refund for non-customized items.

• Please note: any return shipping costs may be deducted from the refund amount.

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Cancelling an Exchange Request

• If your exchange has not yet been processed, we are happy to cancel it.

• Please share your order number and registered email ID with us at care@sanskarsetu.com to initiate the cancellation.